Overview
Our services at Alert Level Three
Following the Government Announcement, the Auckland region is in alert level 3 from midnight Sunday 14 February, for 3 days. Here is what this means for our Fullers360 services:
Timetables
From Monday 15 February, all Fullers360 commuter service timetables are unchanged until further notice. This includes Waiheke and Devonport which will run on their usual timetables on Monday 15 February and until further notice.
Services cancelled and on hold until further notice include: Rangitoto Island, Tiritiri Matangi, Rotoroa Island and Coromandel from Monday 15 February until further notice.
We encourage all customers to keep an eye on the website for updates and MyFerry app for alerts as the situation unfolds and we adjust accordingly.
Essential Travel Only
While under alert level 3 restrictions, Aucklanders are requested to stay at home. Our ferry services will be running to support necessary travel. Ferry travel is available to essential workers, those accessing essential services, and travel to safe workplaces and education providers.
Remember your Mask or Face Covering
Wearing a mask or face covering is mandatory on public transport in Auckland. We kindly remind you to continue to please play your part and wear a face mask or covering while travelling with us. When you wear a mask, you are helping to protect yourself and those around you. Our crew will be wearing face coverings onboard your service.
Contact Tracing
The NZ COVID Tracer app from the Ministry of Health helps you protect yourself, your friends, your whānau and your community by enabling faster contact tracing.
Please scan the NZ COVID Tracer app posters onboard our vessels when travelling with us. Please click here to download the app if you haven’t previously: health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-resources-and-tools/nz-covid-tracer-app
Passenger Guidelines
We ask all passengers to follow the 2-metre physical distancing guidelines between yourself, and fellow travellers at all times. Our ferry services will be running at 20% passenger capacity in line with Government guidelines and to enable safe physical distancing.
Health & Safety
The health and safety of our passengers and crew, is a top priority. Throughout all alert levels we have maintained our increased cleaning regimes and regular disinfecting of vessels and will continue to do so. We want to ensure our passengers feel safe while travelling with us at every alert level.
There is hand sanitizer available on wharves, and onboard vessels, as well as hand soap in the rest rooms. For added safety, our sneeze guards remain in place at our ticket offices, and onboard cafes.
Personal Responsibility
While travelling with us, it’s important everyone follows the guidelines of alert level three, outlined by the Ministry of Health here: covid19.govt.nz/covid-19/restrictions/auckland/
If you are unwell, please stay home. A reminder that the use of Public Transport is restricted to essential travel only while at alert level 3.
For more information on alert level three guidelines, please visit: covid19.govt.nz/covid-19/
As we all adjust to alert level 3, please continue to be kind and considerate of one another, and our crew.
See you on the water.